Privacy policy.

Data controller

Presovital, S.L., with tax ID (CIF) B01751205 and registered address at Ronda Adolfo Suárez 18, 3A, 41704 Dos Hermanas (Seville), Spain (hereinafter, “Lonvik”).
Contact and privacy email: info@lonvik.es.

What data we collect

• Identification and contact data: first name, surname, email address, phone number and shipping address, depending on the form you use.
• Order and payment data: payments are processed by the payment gateway; Lonvik does not store your full card details.
• Online presentation sign-up data: the name and email address you provide in our forms (for example, the Facebook and Instagram one) to sign up for a presentation.
• Professional requests: name, profession, phone number, city and email address.
• Browsing data: IP address, device, pages visited and cookie identifiers (see our cookie policy).
• Messages: the content of the messages you send us by email or WhatsApp.

We do not ask you for health data. Please do not include it in forms or messages.

What we use your data for and our legal basis

• Managing your orders, shipments, payments, returns and your account. Legal basis: performance of the purchase contract (Art. 6.1.b GDPR).
• Handling your enquiries and requests. Legal basis: your request / our legitimate interest in replying to you (Art. 6.1.b and 6.1.f).
• Signing you up for an online presentation and sending you the confirmation, the access link and reminders about that presentation. Legal basis: your consent, which you give by submitting the form (Art. 6.1.a).
• Assessing and handling requests for professional terms. Legal basis: taking steps at your request prior to entering into a contract (Art. 6.1.b).
• Sending you commercial communications about Lonvik. Legal basis: your consent (Art. 6.1.a) and, for customers, our legitimate interest in informing you about similar products (Art. 21 LSSI).
• Measuring and improving the website, and showing personalised advertising. Legal basis: your consent to non-essential cookies (Art. 6.1.a; Art. 22.2 LSSI).
• Complying with legal obligations (tax, accounting, consumer law). Legal basis: legal obligation (Art. 6.1.c).

We do not make automated decisions with legal effects on you, nor do we build profiles that produce them.

Who may receive your data

We only share your data with providers who process it on our behalf, under contract, or where the law requires it:

• Shopify, e-commerce platform and store hosting.
• Payment gateways and financial institutions, to collect payment for your orders.
• Logistics and transport companies, to deliver your orders.
• Meta Platforms Ireland Ltd. (Facebook and Instagram), when you sign up through a form in their ads or accept their measurement cookies.
• Zapier, to automatically transfer form sign-ups to our internal tools.
• Zoho, to send emails and manage our contacts.
• Cloudflare, for the security and performance of the website.
• Public authorities, judges and courts, where there is a legal obligation.

Some of these providers are located or process data outside the European Economic Area (for example, in the US). These transfers are covered by a European Commission adequacy decision (such as the EU-US Data Privacy Framework) or by standard contractual clauses.

How long we keep your data

• Online presentation sign-ups: up to 12 months after the presentation, or until you unsubscribe or withdraw your consent, whichever comes first.
• Commercial communications: until you withdraw your consent.
• Orders and invoicing: for the periods required by tax and commercial law (generally, up to 6 years).
• Enquiries and requests: for as long as necessary to handle them and, afterwards, blocked for the limitation periods of any potential liabilities.
• Cookies: as set out in the cookie policy.

Your rights

You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent without affecting the lawfulness of the processing carried out before. Write to us at info@lonvik.es stating your name and the right you wish to exercise; if necessary, we will ask you to prove your identity.

You can unsubscribe from our emails using the link included in them or by replying to any of them. If you believe your data is not being processed properly, you can lodge a complaint with the Spanish Data Protection Agency (AEPD) (www.aepd.es).

Minors

Our products and services are aimed at people over 18. We do not knowingly collect data from minors; if we find that we have, we will delete it.

Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration, including encrypted connections and access control.

Cookies

We use first-party and third-party cookies. You can accept, reject or configure them from the site's cookie notice and change your decision at any time.

Changes to this policy

We may update this policy to reflect legal changes or changes to our services. We will publish the current version here, with its date.